Open Letter Closes the Door on Employment

An employee of Yelp wrote an open letter on Medium.com and was subsequently fired.  Here are some excerpts from that letter with my thoughts in italics:

I left college, having majored in English literature, with a dream to work in media. It was either that or go to law school. Or become a teacher. But I didn’t want to become a cliche or drown in student loans, see. I also desperately needed to leave where I was living — I could get into the details of why, but to sum up: I wanted to die every single day of my life and it took me several years to realize it was because of the environment I was in.  Dreams of leaving a bad environment are normal but they don't make you entitled to anything above anyone else. 

So, I picked the next best place: somewhere close to my dad, since we’ve never gotten to have much of a relationship and I like the weather up here. I found a job (I was hired the same day as my interview, in fact) and I put a bunch of debt on a shiny new credit card to afford the move.  So you borrowed money you didn't have to get a new start.  Not necessarily a bad move.  But recognition of the risks involved should have been part of the process of making this decision.  Youth doesn't excuse every bad decision.

Coming out of college without much more than freelancing and tutoring under my belt, I felt it was fair that I start out working in the customer support section of Yelp/Eat24 before I’d be qualified to transfer to media. Then, after I had moved and got firmly stuck in this apartment with this debt, I was told I’d have to work in support for an entire year before I would be able to move to a different department.  Just how long did you think it would take before other opportunities you were more interested would become available?  Did you believe that in only a few weeks those doors would magically open?

A whole year answering calls and talking to customers just for the hope that someday I’d be able to make memes and twitter jokes about food. If you follow me on twitter, which you don’t, you’d know that these are things I already do.  Wow.  Because you do something on twitter on your own, you believe you're qualified to get a job to be paid to do what you like?  Seriously?  A year of having to do a job you accepted, at a salary you accepted shouldn't sound like the prison term you've made it sound like.

 

So here I am, 25-years old, balancing all sorts of debt and trying to pave a life for myself that doesn’t involve crying in the bathtub every week. Every single one of my coworkers is struggling. They’re taking side jobs, they’re living at home.  Meaning that they are doing what they need to do to make life work.  That's life.  You adapt.  You improvise.  You overcome.  It isn't anyone else's fault you chose to live and work in the Bay Area.

Another guy who got hired, and ultimately let go, was undoubtedly homeless. He brought a big bag with him and stocked up on all those snacks you make sure are on every floor (except on the weekends when the customer support team is working, because we’re what makes Eat24 24-hours, 7 days a week but the team who comes to stock up those snacks in the early hours during my shift are only there Mondays through Fridays, excluding holidays. They get holidays and weekends off! Can you imagine?).  Did they fail to mention that working weekends was a requirement when you scored the job in that first interview?  If not, your commentary about weekends is nothing more than petulant whining.

Bread is a luxury to me, even though you’ve got a whole fridge full of it on the 8th floor. But we’re not allowed to take any of that home because it’s for at-work eating. Of which I do a lot. Because 80 percent of my income goes to paying my rent. Isn’t that ironic? Your employee for your food delivery app that you spent $300 million to buy can’t afford to buy food. That’s gotta be a little ironic, right?  Please sir, may I have some more?

Let’s talk about those benefits, though. They’re great. I’ve got vision, dental, the normal health insurance stuff — and as far as I can tell, I don’t have to pay for any of it! Except the copays. $20 to see a doctor or get an eye exam or see a therapist or get medication. Twenty bucks each is pretty neat, if spending twenty dollars didn’t determine whether or not you could afford to get to work the next week.  So not only do you want healthcare where you aren't paying for the coverage, you want it to cover 100% of all costs of care?  Should it also pay for the parking at doctor's appointments and maybe the car wash while you wait an hour to be seen, even though you have an appointment?

Will you pay my phone bill for me? I just got a text from T-Mobile telling me my bill is due. I got paid yesterday ($733.24, bi-weekly) but I have to save as much of that as possible to pay my rent ($1245) for my apartment that’s 30 miles away from work because it was the cheapest place I could find that had access to the train, which costs me $5.65 one way to get to work. That’s $11.30 a day, by the way. I make $8.15 an hour after taxes. I also have to pay my gas and electric bill. Last month it was $120. According to the infograph on PG&E’s website, that cost was because I used my heater. I’ve since stopped using my heater. Have you ever slept fully clothed under several blankets just so you don’t get a cold and have to miss work? Have you ever drank a liter of water before going to bed so you could fall asleep without waking up a few hours later with stomach pains because the last time you ate was at work? I woke up today with stomach pains. I made myself a bowl of rice.

Look, I’ll make you a deal. You don’t have to pay my phone bill. I’ll just disconnect my phone. And I’ll disconnect my home internet, too, even though it’s the only way I can do work for my freelance gig that I haven’t been able to do since I moved here because I’m constantly too stressed to focus on anything but going to sleep as soon as I’m not at work. Should I sell my car? It’s not my car, actually, it’s my grandpa’s. But the back left tire is flat and the front right headlight is out and the registration is due to be renewed in April and I already know I can’t afford any of that. I haven’t even gotten an oil change since I started this job (in August). But maybe I could find someone on Craigslist who won’t mind all of that because they’ll look at the dark circles under my eyes and realize I need the cash more than they do.  How much of this is because you made the choice to live in an area you couldn't afford just to escape your circumstances?  I'm not unsympathetic to your plight, been there done that.  What I'm saying is that where in all of this complaining do you accept responsibility for at least some part in creating this situation?

I did notice — and maybe this was just a fluke — that Yelp has stopped stocking up on those awful flavored coconut waters. Was that Mike’s suggestion? Because I did include, half-facetiously, in that email he and Patty so politely rejected that Yelp could save about $24,000 in two months if the company stopped restocking flavored coconut waters since no one drinks them (because they taste like the bitter remorse of accepting a job that can’t pay a living wage and everyone kept falling over into the fetal position and hyperventilating about their life’s worth. It really cut into the productivity that all those new hires are so prolific at avoiding). I wonder what it would be like if I made $24,000 more annually. I could probably get the headlight fixed on my car. And the flat tire. And maybe even get the oil change and renewed registration — but I don’t want to dream too extravagantly. Maybe you could cut out all the coconut waters altogether? You could probably cut back on a lot of the drinks and snacks that are stocked on every single floor. I mean, I could handle losing out on pistachio nuts if I was getting paid enough to afford groceries. No one really eats the pistachios anyway — have you ever tried answering the phone fifty times an hour while eating pistachios? Those hard shells really get in the way of talking to hundreds of customers and restaurants a day.

Anyway, those are my thoughts. I know they’re not worth your time — did you know that the average American earns enough money that the time they would spend picking up a penny costs more than the penny’s worth? I pick up every penny I see, which I think explains why sharing these thoughts is worth my time, even if it’s not worth yours.  Bitter, party of one.  Bitter, party of one.  Your table is ready.

UPDATE: As of 5:43pm PST, I have been officially let go from the company. This was entirely unplanned (but I guess not completely unexpected?) but any help until I find new employment would be extremely appreciated. My PayPal is paypal.me/taliajane, my Venmo is taliajane (no hyphen). Square Cash is cash.me/$TaliaJane. Thank you so much for helping my story be heard.

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So this woman wrote this letter and then lost her job.  Yelp is claiming the two are unrelated, citing privacy issues involving employment decisions.  While I don't believe her open letter and her termination are not related, Yelp has a valid point.  I suggest the author of that diatribe sign a release form, authorizing Yelp to publicly discuss the reasons for her termination.  Then we could learn the truth.

Which I believe to be that she wrote an angry missive and the employer reacted by firing her.  What did she expect?  That the CEO of Yelp would swoop in after seeing such a gracious note, and write her a check to pay off her debt?

This isn't a free speech issue.  Government isn't infringing her right to speak.  Her former employer has every right to impose a consequence for her words.  Open letters to people who can fire you are probably never a good idea.