Why Fandango.com sucks
Saturday is supposed to be a day off of work. To help out one of my two office managers, I agreed to work a few hours to serve a client who usually sees a tax professional who is out on medical leave at the moment. But I still had time to see a movie in the morning before work.
The film A United Kingdom opened in limited release on Friday and I wanted very much to see it. There are only two theaters in L.A. and two in NYC showing the film. One of the local theaters did not have a showing early enough, but the Arclight in Hollywood had one, according to Moviefone. So I went to buy the ticket right then and there, which means using the Fandango ticket service.
That is from the email confirmation I received. So I got to the theater at 9:35 and went to the kiosk and printed out my ticket. The problem was, the ticket was for a showing that began at 9:15. I asked the ticket agent about it and when he asked where I purchased the ticket, he nodded. Then he said "they are a third-party ticket broker and they do make mistakes. Next time use our own website."
Believe me I will. I will never again use Fandango. I paid them a "convenience fee" of $1.50 for the convenience of not getting to see the movie I wanted to see. Not very convenient.
The film A United Kingdom opened in limited release on Friday and I wanted very much to see it. There are only two theaters in L.A. and two in NYC showing the film. One of the local theaters did not have a showing early enough, but the Arclight in Hollywood had one, according to Moviefone. So I went to buy the ticket right then and there, which means using the Fandango ticket service.
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| Your Movie Adventure Awaits CONFIRMATION NUMBER: WQRK8TQ |
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| Get excited! You're going to the movies. Here are your order details. |
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A United Kingdom 1h 51m Saturday, February 11, 2017 9:45am ArcLight Hollywood  View Map6360 Sunset Blvd Hollywood, CA 90028 323-464-1465 1 Adult |
That is from the email confirmation I received. So I got to the theater at 9:35 and went to the kiosk and printed out my ticket. The problem was, the ticket was for a showing that began at 9:15. I asked the ticket agent about it and when he asked where I purchased the ticket, he nodded. Then he said "they are a third-party ticket broker and they do make mistakes. Next time use our own website."
Believe me I will. I will never again use Fandango. I paid them a "convenience fee" of $1.50 for the convenience of not getting to see the movie I wanted to see. Not very convenient.
posted by me at 8:40 PM
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